How to Contact Chase Bank Customer Service: Phone, Email, and More

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Need to contact Chase Bank customer service? Discover 2025 customer service phone numbers, live chat, secure messaging, and more for personal banking, credit cards, mortgages, and fraud. Get help now!

Contents

1 Introduction to Chase Bank Customer Service
2 Chase Bank Customer Service Contact Information
3 Step-by-Step Guide to Reaching Chase Customer Service
4 Common Issues and How to Address Them
5 Tips for a Smooth Customer Service Experience
6 Conclusion on Chase Bank Customer Service
- 6.1 Related Resources
7 FAQs About Chase Bank Customer Service

Introduction to Chase Bank Customer Service

Navigating banking issues can be stressful, whether you’ve lost a card, spotted an unrecognized charge, or need help with a mortgage payment. Chase Bank, one of the largest financial institutions in the U.S., offers multiple ways to get support, from phone calls to live chat and secure messaging. This guide provides everything you need to know about how to contact Chase Bank customer service, including phone numbers, digital options, and tips for a smooth experience. Whether you’re resolving fraud, disputing a fee, or opening a new account, we’ve got you covered with updated 2025 information. Bookmark this page for quick access to Chase Bank customer service phone number 2025 and more!

Chase Bank Customer Service Contact Information

Chase Bank provides a range of contact options tailored to your needs, whether you’re a personal banking customer, a credit cardholder, or a business owner. Below is a detailed breakdown of how to reach Chase, including specific numbers for various services and alternative channels like live chat and social media. For quick reference, here’s a table summarizing key contact details:

Service	Phone Number	Hours	Purpose
General Customer Service	1-800-935-9935	24/7	Account inquiries, general support
Credit Card Support	1-800-432-3117	24/7	Personal credit card issues
Business Credit Card Support	1-888-269-8690	24/7	Business credit card inquiries
Mortgage Inquiries	1-800-848-9136	Mon-Fri: 8 AM-9 PM ET	Mortgage payments, applications
Auto Loan Support	1-800-336-6675	Mon-Fri: 8 AM-9 PM ET	Auto loan payments, inquiries
Online Banking Support	1-877-242-7372	24/7	App or website technical issues
Fraud Department	1-800-935-9935 (option 3)	24/7	Report fraud or unrecognized charges
International Banking (Collect)	+1-713-262-3300	24/7	Support for overseas transactions

Phone Numbers by Service

General Customer Service: Call 1-800-935-9935 for Chase Bank customer service phone number 2025. This 24/7 line handles most personal banking needs, from balance inquiries to account updates.
Chase Credit Card Customer Service Number: For personal credit cards, dial 1-800-432-3117. Business cardholders should call 1-888-269-8690. Both lines are available 24/7 for issues like lost cards or payment disputes.
Chase Mortgage Customer Service Phone Number: Reach mortgage support at 1-800-848-9136, available Monday through Friday, 8 AM to 9 PM ET, for loan applications or payment questions.
Chase Auto Loan Customer Service Number: Contact 1-800-336-6675 for auto loan support, also available Monday through Friday, 8 AM to 9 PM ET.
Chase Bank Fraud Department Contact Number: Report fraud or unrecognized charges at 1-800-935-9935 (select option 3 for fraud). This line is critical for urgent issues like Chase Bank customer service for lost card or suspicious transactions.
International Banking: If you’re abroad, call +1-713-262-3300 (collect) for Chase Bank customer service for international banking, available 24/7.

Digital Contact Options

Chase Bank Live Chat Customer Service: Access live chat through the Chase Mobile App or website (log in required). Ideal for quick queries like balance checks or transaction clarifications. This is a great option for how to reach Chase Bank customer service online.
Chase Bank Secure Messaging Support: Send secure messages via online banking or the app. Log in, navigate to “Customer Service,” and select “Message Us.” This is perfect for non-urgent issues like fee disputes or Chase Bank customer service for account disputes.
Chase Bank AI Chatbot Customer Service: Chase’s AI chatbot, available on the app and website, handles basic queries like checking balances or resetting passwords. It’s a growing trend in 2025, offering instant responses for simple issues.
Social Media: Reach out to @ChaseSupport on X for quick, non-sensitive queries. Avoid sharing personal details, as X is not secure for sensitive information.

In-Person Support

For face-to-face help, schedule a Chase Bank branch customer service appointment through the Chase website or app. Visit chase.com, click “Schedule a Meeting,” and choose a nearby branch. This is ideal for complex issues like opening Chase Bank customer service for new accounts or discussing Chase Bank customer service for credit score issues.

Chase Bank Customer Service Hours 2025

Most phone lines, including general customer service and credit card support, are available 24/7. Mortgage and auto loan support have limited hours (Monday–Friday, 8 AM–9 PM ET). Live chat and secure messaging are accessible anytime through the app or website, while branch hours vary by location—check chase.com for details.

Step-by-Step Guide to Reaching Chase Customer Service

Getting help from Chase is straightforward if you know the right channels and steps. Below, we outline how to contact Chase via phone, online, mobile app, or in-person, with tips for efficiency.

Contacting Chase by Phone

Choose the Right Number: Use 1-800-935-9935 for general inquiries or Chase credit card customer service number (1-800-432-3117) for card issues. For fraud, select option 3 on the general line (Chase Bank fraud department contact number).
Navigate the Menu: Automated systems can be frustrating. Say “representative” or press “0” repeatedly to reach a live agent faster.
Prepare Details: Have your account number, Social Security Number (last four digits), or card number ready to verify your identity.
Best Times to Call: Call early mornings (8–10 AM ET) or late evenings (8–10 PM ET) to avoid peak wait times.

Example Use Case: For Chase Bank customer service for lost card, call 1-800-935-9935, select the fraud option, and report the issue immediately to freeze your account and order a replacement card.

Using the Chase Mobile App or Website

Log In: Download the Chase Mobile App (available on iOS and Android) or visit chase.com and sign in.
Access Live Chat: Go to “Customer Service” and select “Chat” for Chase Bank live chat customer service. Agents can assist with balance inquiries or transaction issues.
Send a Secure Message: Navigate to “Message Us” for Chase Bank secure messaging support. This is ideal for Chase Bank customer service for overdraft fees or non-urgent inquiries.
Use the AI Chatbot: For quick answers, interact with the Chase Bank AI chatbot customer service on the app or website. Ask questions like “What’s my account balance?” or “How do I reset my password?”

Pro Tip: The Chase Bank mobile app customer service features are robust—use the app to lock a lost card or dispute a transaction without calling.

Scheduling an In-Person Appointment

Visit chase.com: Click “Schedule a Meeting” and enter your ZIP code to find a branch.
Choose a Service: Select options like account opening (Chase Bank customer service for new accounts) or loan discussions (Chase mortgage customer service phone number).
Book a Time: Pick a convenient slot and confirm via email or text.
Prepare Documents: Bring ID, account details, or relevant paperwork (e.g., loan documents for Chase auto loan customer service number).

Example Use Case: For Chase Bank customer service for credit score issues, schedule a branch visit to discuss loan denials or credit line increases with a banker.

Common Issues and How to Address Them

Lost or Stolen Card: Use Chase Bank customer service for lost card by calling 1-800-935-9935 (option 3) or locking the card via the app.
Fraud or Unrecognized Charges: Contact the Chase Bank fraud department contact number immediately to report issues and file a claim.
Overdraft Fees: Request a fee waiver through Chase Bank customer service for overdraft fees via secure messaging or a branch visit.
Account Disputes: For transaction errors, use Chase Bank customer service for account disputes by calling or messaging with transaction details.
International Banking: For overseas support, call +1-713-262-3300 (Chase Bank customer service for international banking).

Tips for a Smooth Customer Service Experience

To get the most out of your interaction with Chase, follow these practical tips:

Prepare Information: Before contacting Chase, gather your account number, recent transactions, or specific questions. For example, for Chase Bank customer service for account disputes, have the transaction date and amount ready.
Use Off-Peak Hours: Call or chat during early mornings or late evenings to reduce wait times, especially for Chase Bank customer service phone number 2025.
Leverage the Mobile App: The Chase Bank mobile app customer service tools can resolve issues like password resets or card replacements without a call.
Be Polite but Firm: If requesting a fee waiver (Chase Bank customer service for overdraft fees), explain your situation calmly and ask for a one-time courtesy.
Avoid Social Media for Sensitive Issues: Use @ChaseSupport on X for general queries, but never share account details. Opt for Chase Bank secure messaging support instead.
Escalate if Needed: If an agent can’t resolve your issue (e.g., Chase Bank customer service for credit score issues), ask for a supervisor or visit a branch.
Document Interactions: Note the date, time, and agent’s name for follow-ups, especially for Chase Bank fraud department contact number cases.

2025 Trend Alert: Chase’s Chase Bank AI chatbot customer service is improving, handling more complex queries. Try it for quick answers before escalating to a live agent.

Conclusion on Chase Bank Customer Service

Chase Bank offers a robust customer service system to address your banking needs, whether you’re dealing with a lost card, fraud, or a new account. Use the Chase Bank customer service phone number 2025 (1-800-935-9935) for urgent issues, explore Chase Bank live chat customer service for digital convenience, or schedule a Chase Bank branch customer service appointment for in-person support. The Chase Bank mobile app customer service tools, including Chase Bank AI chatbot customer service, make self-service easier than ever. Bookmark this guide for quick access to all contact methods, and share your Chase banking experiences in the comments below. Need help now? Call Chase or log in to the app to get started!

Related Resources

Official Chase Customer Service Page: Visit chase.com/digital/customer-service for direct access to support options.
Chase Mobile App Guide: Learn more about app features in our Chase Mobile App Guide (#).
Credit Card Rewards: Explore Chase’s rewards programs in our Chase Credit Card Rewards Guide (#).
Financial Blogs: Check reputable sources like Bankrate or NerdWallet for banking tips.

Last Updated: April 2025

FAQs About Chase Bank Customer Service

Q1. What is the Chase Bank customer service phone number for 2025?

The Chase Bank customer service phone number 2025 is 1-800-935-9935, available 24/7 for personal banking inquiries. For credit cards, call 1-800-432-3117. Have your account details ready to verify your identity.

Q2. How can I contact Chase Bank customer service?

You can contact Chase via phone (1-800-935-9935), Chase Bank live chat customer service (app/website), Chase Bank secure messaging support, or @ChaseSupport on X. For in-person help, schedule a Chase Bank branch customer service appointment at chase.com.

Q3. What is the Chase credit card customer service number?

The Chase credit card customer service number is 1-800-432-3117 for personal cards and 1-888-269-8690 for business cards, both 24/7. Use these for lost cards, payment issues, or rewards inquiries.

Q4. How do I access Chase Bank live chat customer service?

Log in to the Chase Mobile App or chase.com, go to “Customer Service,” and select “Chat.” Chase Bank live chat customer service is ideal for quick queries like balance checks or transaction clarifications.

Q5. What should I do for Chase Bank customer service for a lost card?

Call 1-800-935-9935 (option 3) or use the Chase Mobile App to lock your card instantly. Chase Bank customer service for lost card will freeze your account and issue a replacement within 3–5 business days.

Q6. What is the Chase mortgage customer service phone number?

The Chase mortgage customer service phone number is 1-800-848-9136, available Monday–Friday, 8 AM–9 PM ET. Use it for loan applications, payment issues, or refinancing questions.

Q7. How do I reach the Chase Bank fraud department contact number?

Call 1-800-935-9935 and select option 3 for the Chase Bank fraud department contact number. Report unrecognized charges or suspicious activity immediately to protect your account.

Q8. What are the Chase Bank customer service hours for 2025?

Chase Bank customer service hours 2025 for general support (1-800-935-9935) and credit cards are 24/7. Mortgage and auto loan support are Monday–Friday, 8 AM–9 PM ET. Check chase.com for branch hours.

Q9. How can I use Chase Bank secure messaging support?

Log in to the Chase Mobile App or chase.com, go to “Customer Service,” and select “Message Us.” Chase Bank secure messaging support is great for non-urgent issues like fee disputes or account questions.

Q10. What is the Chase auto loan customer service number?

The Chase auto loan customer service number is 1-800-336-6675, available Monday–Friday, 8 AM–9 PM ET. Use it for payment issues, loan balances, or refinancing inquiries.

Q11. How do I reach Chase Bank customer service online?

Use Chase Bank live chat customer service, Chase Bank secure messaging support, or the Chase Bank AI chatbot customer service on the app or website. Log in at chase.com for access.

Q12. How can I resolve issues with Chase Bank customer service for overdraft fees?

Contact Chase Bank customer service for overdraft fees via secure messaging or call 1-800-935-9935. Politely request a one-time fee waiver, especially if you’re a loyal customer with a good history.

Q13. What is the Chase business banking customer service number?

The Chase business banking customer service number is 1-800-935-9935 (select business banking option) or 1-888-269-8690 for business credit cards, both 24/7 for account or loan support.

Q14. How do I contact Chase Bank customer service for account disputes?

For Chase Bank customer service for account disputes, call 1-800-935-9935 or send a secure message with transaction details (date, amount, merchant). Chase typically resolves disputes within 60 days.

Q15. How does Chase Bank mobile app customer service work?

The Chase Bank mobile app customer service offers live chat, secure messaging, and AI chatbot support. Download the app, log in, and go to “Customer Service” for help with transactions or account issues.

Q16. What is Chase Bank customer service for international banking?

For Chase Bank customer service for international banking, call +1-713-262-3300 (collect) 24/7. This line assists with overseas transactions, currency issues, or travel notifications.

Q17. How do I schedule a Chase Bank branch customer service appointment?

Visit chase.com, click “Schedule a Meeting,” enter your ZIP code, and choose a time. Chase Bank branch customer service appointment is ideal for complex issues like loans or new accounts.

Q18. How can Chase Bank customer service help with new accounts?

For Chase Bank customer service for new accounts, call 1-800-935-9935 or visit a branch. Agents can guide you through opening checking, savings, or credit card accounts, often with bonuses.

Q19. What is Chase Bank AI chatbot customer service?

Chase Bank AI chatbot customer service is an automated tool on the Chase Mobile App and website. It answers basic questions (e.g., balance checks, password resets) instantly, with an option to escalate to live chat.

Q20. How does Chase Bank customer service handle credit score issues?

For Chase Bank customer service for credit score issues, schedule a branch appointment or call 1-800-935-9935. Discuss loan denials or credit line increases, and bring credit reports for detailed advice.